topic Re: VP of Customer Service? in Get Support

VP of Customer Service?

CJLOnHere — Wed, 26 Mar 2025 21:11:46 GMT

Does anyone happen to know who to contact for a customer service issue? I have an issue with a CSR that needs to be reported.

Re: VP of Customer Service?

hTideGnow — Wed, 26 Mar 2025 15:13:35 GMT

sorry @CJLOnHere

you cannot contact the senior staff directly, you have to ask CS agent to escalate

Re: VP of Customer Service?

CJLOnHere — Wed, 26 Mar 2025 15:24:54 GMT

I did and unfortunately “Iona” ignored my request. It’s been several days and I have had no reply. I’ll do some digging myself. Thanks for your response.

Re: VP of Customer Service?

Luddite — Wed, 26 Mar 2025 15:35:21 GMT

@CJLOnHere I think there is a complaint procedure buried in the fine print of Terms and Conditions of service.

Re: VP of Customer Service?

CJLOnHere — Wed, 26 Mar 2025 17:19:29 GMT

Thank you!