topic Phone number invalid when trying to check phone eligibility in Get Support

Phone number invalid when trying to check phone eligibility

fboybcb — Tue, 04 Jan 2022 23:05:54 GMT

My brother received his SIM card a few days ago and he tried to Check his phone number eligibility but it says " the number you gave is invalid".

Anyone experience this and what the solution is? Thanks

Re: Phone number invalid when trying to check phone eligibility

ShawnC13 — Sun, 06 Nov 2016 20:22:32 GMT

What provider is he on? Does he owe money? Subsidized phone maybe with a large balance?

Re: Phone number invalid when trying to check phone eligibility

fboybcb — Sun, 06 Nov 2016 20:51:56 GMT

He's on fido. No he doesn't. It's all paid off and he's not under contract.

Re: Phone number invalid when trying to check phone eligibility

Luddite — Sun, 06 Nov 2016 21:47:52 GMT

As long as he is the Fido account holder, he will be able to transfer his number eventually.

I suggest you proceed to activate the SIM with a temporary number. Before starting the activation procedure it's best to clear your browser's cache and turn off any popup/ad blocker.

When you are sure the account has activated properly and you have calling/texting/data working, log back into your account and intitiate the transfer. If he purchased the phone at Fido/Rogers it must be unlocked to work on PM's network.

Also, take the time to read these posts before beginning: Low risk activation Porting your number and If something goes wrong

Good luck.

Re: Phone number invalid when trying to check phone eligibility

fboybcb — Sun, 06 Nov 2016 23:45:46 GMT

Do you mean by temporary number, new number from pm? Then after just port from fido?