topic Re: "Cellular network not available for voice calls" - message in Get Support

"Cellular network not available for voice calls" - message

keg4205 — Wed, 26 Mar 2025 15:15:47 GMT

Anyone know why?

Im in Merlin, On

Re: "Cellular network not available for voice calls" - message

hTideGnow — Wed, 26 Mar 2025 15:19:21 GMT

what phone do you have? and what city you are at?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, it might affect voice calls for phones that has only 850 Band 5 on the phone but lack 1900 Mhz, those phone people bought in other country. If you phone has 1900 Mhz, if your phone are those that sold in Canada, it likely won't impact you, you won't see any service degrade

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: "Cellular network not available for voice calls" - message

Luddite — Wed, 26 Mar 2025 15:32:08 GMT

@keg4205 In addition, if your phone does not support 1900mhz nor VoLTE you must purchase a new phone compatible with PM's version of VoLTE.