topic Re: I can't receive or send text messages, what can I do ? in Get Support

I can't receive or send text messages, what can I do ?

Meya8899 — Mon, 24 Mar 2025 20:44:13 GMT

I recently transferred my number to Public mobile and it's been a week, I still can't receive or send text messages, what can I do ?

Re: I can't receive or send text messages, what can I do ?

hTideGnow — Mon, 24 Mar 2025 20:34:00 GMT

hi @Meya8899

you need to tell us if you have iPhone or Android

if you have an iPhone, go to Settings, remove the phone number and disable iMessage and reboot phone after 5 mins. Then go back to the settings to re-add the phone number and re-enable iMessage
Or if you have an Android, then uninstall Google Message, reboot phone and reinstall Google Message from Play Store

Re: I can't receive or send text messages, what can I do ?

Meya8899 — Wed, 26 Mar 2025 13:55:52 GMT

hTideGnow,

I have an android

I just did what you mentioned.

Still not working 😔

I am able to make phone calls though.

Re: I can't receive or send text messages, what can I do ?

hTideGnow — Wed, 26 Mar 2025 14:03:14 GMT

hi @Meya8899

for Android , please uninstall Google Message if it is already installed

then reboot phone, and reinstall Google Message from app store and it would fix it the problem

Re: I can't receive or send text messages, what can I do ?

Meya8899 — Wed, 26 Mar 2025 14:34:20 GMT

hTideGnow,

It is still not working after followed your instructions which is uninstall Google Message then reboot phone, and reinstall Google Message from app store.

But there is a problem, once i uninstalled Google message, Google play shows the update icon at the uninstall area. I have attached 2 screenshots for you to have a better understanding.

Re: I can't receive or send text messages, what can I do ?

Meya8899 — Wed, 26 Mar 2025 19:08:51 GMT

Hope someone here can help me out, otherwise I don't know what else I can do.

This is frustrating, I just joined public mobile but not knowing there is no real person can talk to as customer services is online only.

Re: I can't receive or send text messages, what can I do ?

slusagm — Wed, 26 Mar 2025 19:14:31 GMT

you are good. Because Google Message is a base app with the os, when you uninstall, it still have the old version, which is good

i think you can now reboot the phone and then Update the Google Message to the latest one. then try texting

Re: I can't receive or send text messages, what can I do ?

Meya8899 — Wed, 26 Mar 2025 19:22:34 GMT

I tried texting after reboots it and still my friend can't receive my text msg.

Re: I can't receive or send text messages, what can I do ?

slusagm — Wed, 26 Mar 2025 19:41:36 GMT

go to Google message settings, turn off RCS and text your friend agian

Re: I can't receive or send text messages, what can I do ?

Meya8899 — Wed, 26 Mar 2025 21:20:36 GMT

Thank you