topic Re: New activated sim, cannot receive calls/texts in Get Support

New activated sim, cannot receive calls/texts

Flower1997 — Thu, 27 Mar 2025 12:27:12 GMT

Hi, I'm trying to set up a new sim card but it seems there's an issue with receiving calls and receiving/sending texts. It seems that outgoing calls from the number work but when I try to receive a call, the other line hears an error message that "8B1 the call cannot be completed as dialed" (when calling from another public mobile number) and also "this number is not in service" when calling from a Bell landline.

also because I cannot receive texts on the number, I cannot confirm the identity to proceed in the account creation.

I think I've already tried all the suggestions that I've seen in other topics discussing similar issues:

-Reseting the phone and taking the sim out an putting it back in after a few minutes

-resetting the network settings and also turning airplane mode on/off to reconnect to the taking

-tested the sim card on 3 other phones (that were already using public mobile sims and are working perfectly)

Re: New activated sim, cannot receive calls/texts

ORNGNBLK — Wed, 26 Mar 2025 10:08:40 GMT

@Flower1997 How long ago did you activate? Sometimes full transfer takes a few hours. But if you feel it’s been longer and you’ve exhausted what you can do , try asking a cs_agent to do a network reset for you from their end. You will need to send a msg using this link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New activated sim, cannot receive calls/texts

Flower1997 — Wed, 26 Mar 2025 10:25:38 GMT

I would have activated about 2 hours ago. To clarify, it was not a port over (not sure if that would make any difference here) - I just chose a new number from the ones that were presented to me in the Public mobile app during setup on the phone.

Will try to get in touch with an agent, thanks!

Re: New activated sim, cannot receive calls/texts

ORNGNBLK — Wed, 26 Mar 2025 13:06:45 GMT

@Flower1997 the agent hours are from 9am-10 pm Eastern, so you should be good to message and receive reply now. I strongly believe that a network refresh/reset form their end will get you up and running 100%. Hope this helps

Re: New activated sim, cannot receive calls/texts

funpig1 — Wed, 26 Mar 2025 14:27:15 GMT

@Flower1997

While you are waiting for a response from a customer agent, try resetting your network connection and rebooting/restarting your phone. The agents will always suggest this to you anyways.

Sometimes, the activation by public mobile is partial and may not complete for many hours or a day. It might just resolve itself over time on its own. Good luck.