topic Re: Cannot manage my account - stuck on "Let’s complete your activation" in Get Support

Cannot manage my account - stuck on "Let’s complete your activation"

ET5 — Wed, 26 Mar 2025 01:49:36 GMT

Account has been active for months. Trying to get into my account to manage payment method, but I am stuck with a message that asks me to complete my activation - line is obviously already active, phone number works, etc. and has for months.

@CS_Agent replies are not helpful - insist on telling me that the ONLY recommendation is to clear browser cache or try another device, which I've already tried.

I don't want to "complete an activation" and risk breaking my subscription and lose my phone number.

Who knows the way out of this maze?

Re: Cannot manage my account - stuck on "Let’s complete your activation"

softech — Wed, 26 Mar 2025 01:57:50 GMT

@ET5

Yes, the message "Let's complete your activation" indicates EverSafe Login system cannot link your email login with an active My Account. But it is an easy fix for PM CS agent (except they don't monitor this forum and you need to reach out to them the proper way)

Please private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Cannot manage my account - stuck on "Let’s complete your activation"

ET5 — Wed, 26 Mar 2025 01:59:43 GMT

Thank you for your reply.

Unfortunately I already have a ticket open with CS Agent and they are refusing to help, insisting that the only recommendation is to clear browser cache and/or try again in a few hours...

Re: Cannot manage my account - stuck on "Let’s complete your activation"

softech — Wed, 26 Mar 2025 02:01:52 GMT

@ET5

that error usually has nothing to do wit browser cache. But to satisfy agent's request, try download a different browser (Chrome/Firefox/Edge) and also try with Public Mobile app

if you have the same issue, let them now you cleared cache as well as tried on different browser and app and got the same error

Re: Cannot manage my account - stuck on "Let’s complete your activation"

ET5 — Wed, 26 Mar 2025 02:03:14 GMT

Thank you for the suggestion, I have already informed the agent (Alex) that I tried all these steps and their reply and recommendation remains the same and I am told nothing else can be done.

I will try entering a new ticket with the link you provided.