topic Re: Support help in Get Support

Support help

targetryla — Tue, 25 Mar 2025 23:22:40 GMT

hello sorry for the late response could I still change the plan back to my old one with the unlimited data after the 100gb

Best regards

Timothy Tapsell

Re: Support help

funpig1 — Tue, 25 Mar 2025 23:26:49 GMT

@targetryla

Check your Change Subscription and check to see if that previous plan is available. If not, you cannot change on your own. You can try to contact an agent to see if they will help you, but the chances are low. Good luck

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Support help

TheSterlinger — Tue, 25 Mar 2025 23:28:22 GMT

Hi, did you previously connect to a CS Agent? You need to go back to your inbox and pull up the sent items and reply that way.

You have replied into the community.

Re: Support help

targetryla — Wed, 26 Mar 2025 00:07:59 GMT

Re: Support help

BKNS27 — Wed, 26 Mar 2025 01:11:11 GMT

@targetryla

This is a screenshot of a plan from Oct 4/24 to Nov 4/24.
PM currently doesn’t have unlimited data plans. Once you use it up. You need to purchase data Add-on.