topic Re: Bug?? in Get Support

Bug??

JewelPatulot — Tue, 25 Mar 2025 21:22:09 GMT

I have been trying to access my account but everytime i log in, the website takes me to change my subscription. I couldn't do anything else. This is frustrating. I need support.

Re: Bug??

slusagm — Tue, 25 Mar 2025 21:25:14 GMT

Look like the system cannot find your My Account and you need PM to help to sort it out

And since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Bug??

BKNS27 — Tue, 25 Mar 2025 22:22:27 GMT

@JewelPatulot

Did you try the PM app?

Re: Bug??

JewelPatulot — Tue, 25 Mar 2025 22:24:04 GMT

App and website. Both gives me same problem. It wants me to switch subscription or order new sim.

Re: Bug??

funpig1 — Tue, 25 Mar 2025 23:00:16 GMT

@JewelPatulot

Are you still able to call, text, access mobile data? If so, hopefully the glitchy account will resolve itself. Otherwise, you can message a customer agent as advised below.

In the meanwhile, you can dial 611 on your phone and check the status of your account and even make a payment if necessary. Good luck.

Re: Bug??

slusagm — Wed, 26 Mar 2025 00:26:23 GMT

@JewelPatulot wrote:
App and website. Both gives me same problem. It wants me to switch subscription or order new sim.

have you open ticket yet? Yes, when you have this problem, it is not a matter or app or web, you just need PM to sort it out