https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321998#M909237 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/304434">@Thel</a>&nbsp;</P><P>If you just cancel your plan/account, you will lose your number.</P><P>If you want to keep your number, you need to subscribe to a new carrier and port your number from PM to the new carrier.</P> Tue, 25 Mar 2025 22:13:50 GMT funpig1 2025-03-25T22:13:50Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321989#M909230 Tue, 25 Mar 2025 21:50:00 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321989#M909230 Thel 2025-03-25T21:50:00Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321992#M909233 <P>Hello&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/304434">@Thel</a>&nbsp;</P><P>Log into your account with your email and password you used. If you have forgotten then, click on forgot email and also forgot password. If that doesn't work, reach out to a CS Agent for assistance.</P><P><SPAN>If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN>https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A><SPAN> .</SPAN></P><P><SPAN>A Customer Service Agent will reply to your community inbox here:</SPAN></P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank" rel="noopener"><SPAN>https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</SPAN></A><SPAN> &nbsp; &nbsp;</SPAN></P><P><SPAN>Then, once you're logged in, go to this link and move the toggle from the right to left to turn off auto subscribe.</SPAN></P><P><SPAN><A href="https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription" target="_blank">https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription</A></SPAN></P><P><SPAN>IMPORTANT MESSAGE:</SPAN></P><P><STRONG>We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.</STRONG></P> Tue, 25 Mar 2025 22:01:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321992#M909233 Chalupa_Batman 2025-03-25T22:01:15Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321996#M909235 <P>If you can login your account, you can easily stip your plan from renewing again</P><P>But since you cannot login, you need PM to help to remove the credit card to cancel.&nbsp; You will need to message them here:</P><P>&nbsp; &nbsp; &nbsp; &nbsp;<A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P><P>&nbsp;</P><P>CS_Agent will reply to your community inbox, check here:</P><P>&nbsp; &nbsp; &nbsp; <A href="https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage</A>&nbsp; &nbsp; &nbsp;</P> Tue, 25 Mar 2025 22:05:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321996#M909235 slusagm 2025-03-25T22:05:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321998#M909237 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/304434">@Thel</a>&nbsp;</P><P>If you just cancel your plan/account, you will lose your number.</P><P>If you want to keep your number, you need to subscribe to a new carrier and port your number from PM to the new carrier.</P> Tue, 25 Mar 2025 22:13:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/I-would-like-to-cancel-my-plan-How-to-log-in-to-my-account/m-p/1321998#M909237 funpig1 2025-03-25T22:13:50Z