topic Re: Ported my number to PM from Fizz: Data working but calls not so much in Get Support

Ported my number to PM from Fizz: Data working but calls not so much

duggie — Tue, 25 Mar 2025 21:39:17 GMT

Hello,

I ported my number from Fizz and received confirmation from Fizz right away confirming the number transfer.

Hours later, my data is working fine but I'm unable to make calls/send texts. I've reset network settings and restarted my phone and done all the troubleshooting, but to no avail.

Help!

Duggie

Re: Ported my number to PM from Fizz: Data working but calls not so much

hairbag1 — Tue, 25 Mar 2025 21:46:27 GMT

@duggie

so you replied YES to the sms sent from Fizz ? If so, try removing old sim and install Public Mobile sim...see if that helps.

Re: Ported my number to PM from Fizz: Data working but calls not so much

duggie — Tue, 25 Mar 2025 21:49:15 GMT

@hairbag1 thank you for responding! I replied YES to Fizz and they sent a text saying "Ok. We'll inform the other service provider that you confirmed the transfer." I'm using an e-sim and not a physical card, so wondering if that's the problem.

Fizz immediately deactivated my data and calling, so it's all done on their side.

Re: Ported my number to PM from Fizz: Data working but calls not so much

funpig1 — Tue, 25 Mar 2025 22:13:07 GMT

@duggie

Sometimes there is a delay for each of data, calls and texting to work. Hopefully it should resolve itself.

If after waiting and trying reset/restart not working, you will need to contact a customer agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, What phone are you using? If it is not volte compatible, your calling will not work and you may have to buy a compatible phone unless you can find some way to enable it.