topic Re: app not working in Get Support

app not working

BobAllen — Tue, 25 Mar 2025 22:34:23 GMT

my data on my phone is not working and I can't open the Public app

Re: app not working

slusagm — Tue, 25 Mar 2025 17:55:22 GMT

Reboot your phone first and try again

check if you have any limit enable with mobile data. Many phone has such settings and blocked mobile data

since you can post here, you can use Wifi to connect to My Account using the browser. Access My Account https://myaccount.publicmobile.ca and check if you have used up the data

Re: app not working

Sansan — Tue, 25 Mar 2025 18:38:01 GMT

@BobAllen do you have an android phone? Check your APN settings.

Open your phone’s settings and tap:

Access Point Names

New APN settings

Verify the following field match:

Name: Public Mobile

APN: sp.mb.com

MMSC proxy: mmscproxy.mobility.ca

MMSC: http://aliasredirect.net/proxy/mb/mmsc

MMS port: 8799

MCC: 302

MNC: 220