topic Re: Billing in Get Support

Billing

Krissy0832 — Tue, 25 Mar 2025 14:57:08 GMT

My estimated billing for next cycle shows double the amount … is there just an error in the system ? Thanks

Re: Billing

Yummy — Tue, 25 Mar 2025 14:59:47 GMT

Do you see those double charges on your PM account or on your credit card?

On credit card one could be 'pending' and it will be gone on a day or two.
If it is on PM account and you are 100% sure it is an error, but extra $ appears on 'funds available' you can leave it the for the next billing cycle or ask for refund (takes longer) opening a ticket.

Re: Billing

hTideGnow — Tue, 25 Mar 2025 14:59:52 GMT

hi @Krissy0832

unusual, can you provide us a screenshot?

but just in case any cache problem, login using Incognito/private/secret mode on your browser to check

and what plan do you have?

Re: Billing

Krissy0832 — Tue, 25 Mar 2025 15:25:45 GMT

My plan is 3 month at a time , usually $120 plus tax , now it’s showing double that amount .

Re: Billing

Krissy0832 — Tue, 25 Mar 2025 15:26:34 GMT

No , the charges show in tjr public mobile page , not due to come out until next week

Re: Billing

slusagm — Tue, 25 Mar 2025 15:27:56 GMT

i would check with PM and ask them to confirm

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

hTideGnow — Tue, 25 Mar 2025 15:27:58 GMT

hi @Krissy0832

so, it is showing $240+ tax as the upcoming bill?

would be nice to see a screenshot, but if you like, you can also take a screenshot and open a ticket with PM support directly

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Billing

funpig1 — Tue, 25 Mar 2025 16:49:29 GMT

1. What plan do you have? price? 3G,4G, 5G? How many GB?

2. Go to your "My Rewards" and tell us how many available rewards points you have?

I'm just wondering if maybe you're an old legacy customer and, like many others, have not realized that all customers have been switched to the points rewards system about a year ago. Under the old system, customers would get automatic monthly discounts to reduce their bills. Now you have to change points into bill credits to reduce your bill.