topic Re: Phone number on sim card in Get Support

Phone number on sim card

Bigmac76 — Tue, 25 Mar 2025 02:17:00 GMT

So I just activated my account, the automatic system wouldn't allow me to transfer my old number so I had to activate with a new number and then port my original number. It seems to be working fine, but the "about phone" screen in settings still has the new number I activated with. Will that eventually update or is it stuck

Re: Phone number on sim card

funpig1 — Tue, 25 Mar 2025 02:40:06 GMT

@Bigmac76

So, if people call/text your old number, are you able to receive the call/text? If so, Try rebooting/restarting your phone and that display issue will probably correct itself. Good luck.

Re: Phone number on sim card

Bigmac76 — Tue, 25 Mar 2025 03:32:40 GMT

Yeah it seems to be working with the correct number. I've restarted the phone a few times, gonna wait a couple days and see if it changes.

Re: Phone number on sim card

funpig1 — Tue, 25 Mar 2025 08:45:24 GMT

@Bigmac76

If "about phone" does not correct itself, send a private message to a customer agent to fix. Include your account number and last 4 digits of your credit card in your message to verify your identification:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone number on sim card

Phil_Adelphus — Tue, 25 Mar 2025 11:38:48 GMT

@Bigmac76 Did you try reset network settings?

Re: Phone number on sim card

Bigmac76 — Tue, 01 Apr 2025 08:11:17 GMT

I put in another ticket and got someone who fixed it for me.