topic Re: I have gb's of data left from previous 2023 addons but no data access in Get Support

I have gb's of data left from previous 2023 addons but no data access

MarkP_6 — Sun, 23 Mar 2025 16:12:37 GMT

I have no access to data despite apparently still having data. Is this a problem with my phone or Public mobile?
I have ignored Public Mobile and all its plan change and point changes since 2022 because I was happy with what I had. In the past three months or more I have noticed that I cannot access data on my Samsung S8 unless I have Wifi. I just checked my profile and it shows I have data left which, since I never had a data plan, I can only assume this is my pre 2023 Christmas gifts from Public Mobile. Other posts have said it does not go away. The pic below seems to confirm that. So why do I not have data while away from my home in Alberta but still within Canada?

Re: I have gb's of data left from previous 2023 addons but no data access

funpig1 — Sun, 23 Mar 2025 16:56:05 GMT

@MarkP_6

Did you disable your mobile data in your settings?

Re: I have gb's of data left from previous 2023 addons but no data access

Yummy — Sun, 23 Mar 2025 17:16:22 GMT

It looks like you still have plan's data available. Until you use ALL plan's data holiday gift data will not kick in.

If data is not working, try to reboot phone and try again to connect to internet. If you 'have' data while wifi is on then phone is using wifi and not plan's data, most likely...

Re: I have gb's of data left from previous 2023 addons but no data access

hairbag1 — Sun, 23 Mar 2025 17:57:22 GMT

@MarkP_6

make sure data is turned ON in cell settings. Make sure to disable Wifi Assist while you're at it.

Re: I have gb's of data left from previous 2023 addons but no data access

tonisage — Mon, 24 Mar 2025 02:40:47 GMT

I had this issue last week, my phone couldn't access the 4g network. It was stuck on H+ for most of the day which affected my data. It just happened for a day.

Is this the same thing with you? Are you receiving a 4g reception?

Re: I have gb's of data left from previous 2023 addons but no data access

MarkP_6 — Tue, 25 Mar 2025 04:33:57 GMT

According to my mobile network settings I am on 3G or 2G depending on what it autoconnects to. Its a Samsung S8 from 2017. When I got my basic $15 plan it was 2017 and I have had not need to upgrade because my data needs were met by all the Christmas gifts Public Mobile gave in that period until 2023. Otherwise I am always connected to Wifi. This is why I am wondering if its the phones age has become incompatible with Public Mobile's network.

Re: I have gb's of data left from previous 2023 addons but no data access

MarkP_6 — Tue, 25 Mar 2025 04:36:17 GMT

Mobile data is on but I have always run with Data roaming off as I used to make business trips to the States and once forgot to add on a US package.

Re: I have gb's of data left from previous 2023 addons but no data access

MarkP_6 — Tue, 25 Mar 2025 05:09:58 GMT

Thanks it worked. My question is why did I have no data access when I had an APN with similar but not all your entries. And this is the first time I have ever created an APN.
So not lets see if it keeps working,

Re: I have gb's of data left from previous 2023 addons but no data access

Sansan — Tue, 25 Mar 2025 17:29:10 GMT

That's great. Public Mobile has been upgrading and making a lot of changes recently the APN been one of them.

Re: I have gb's of data left from previous 2023 addons but no data access

MarkP_6 — Mon, 06 Apr 2026 00:09:17 GMT

Just wondering why I do not see the solution in this thread since I did post to Sansan that setting my APN worked. But the details of that are not in this thread and one year later I am encountering the same issue again. I still have about 4GB of unused gift data from pre 2024.
Has PM finally decided this phone is too old?

Re: I have gb's of data left from previous 2023 addons but no data access

hTideGnow — Mon, 06 Apr 2026 00:23:12 GMT

hi @MarkP_6

what phone do you have?

try this settings:

APN: SP.MB.COM
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D4F
(***Any additional fields you don't see above, just leave them blank)

Re: I have gb's of data left from previous 2023 addons but no data access

MarkP_6 — Mon, 06 Apr 2026 04:16:39 GMT

Thanks. Just slightly different than what I had but it worked.... this time 😉