topic Re: Esim switch to physical sim in Get Support

Esim switch to physical sim

Queeniexh — Tue, 25 Mar 2025 01:42:22 GMT

I currently have an esim and would like to switch to a physical sim. What are next steps and how can I make the switch?

Re: Esim switch to physical sim

hTideGnow — Tue, 25 Mar 2025 01:46:09 GMT

hi @Queeniexh buy the physical sim from Telus or Koodo or Mobile Klink for $10 or buy from Amazon for $5

once you got it, login My Account, go to Profile and click Edit for the Sim card number to update the physical sim card number (or use the PM app, go to Account page)

Re: Esim switch to physical sim

funpig1 — Tue, 25 Mar 2025 01:48:02 GMT

@Queeniexh

Buy a sim card. Amazon.ca should only cost about $5 and will be delivered reliably fast.

Once you get the new SIM card, open your account, tap Account and select Change Your Sim Card. You just need to type in the serial number for your new sim. Good luck.

Re: Esim switch to physical sim

Chalupa_Batman — Tue, 25 Mar 2025 01:49:22 GMT

@Queeniexh wrote:
I currently have an esim and would like to switch to a physical sim. What are next steps and how can I make the switch?

Hello @Queeniexh

The process is very simple actually.

You can either purchase off of Amazon

or you can pick one up at a local Telus store

Once you have one, you can click on this direct link to your account and change it there.

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Then once it's completed, just reboot the phone and it should be up and running.

Re: Esim switch to physical sim

slusagm — Tue, 25 Mar 2025 01:54:11 GMT

Best to buy from Amazon for just $5 and 2 days Prime Shipping:

https://www.amazon.ca/stores/page/BDA018E4-833A-4E5E-B246-69FDF9AE8126?ingress=0&visitId=a83fbd22-6eaa-4340-b37b-be7113c66d5c&ref_=ast_bln

just in case you have trouble to login My Account or PM app to update the sim card number yourself, you can ask PM to help updating, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage