topic Re: text: my service will degrade in 2 days, please join Koodo in Get Support

text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:46:10 GMT

Hi, I'm mystified by a text I just received from Public Mobile. Due to "upgrades" my connectivity will be degraded after Feb 20 (in two days??). They're offering to give me a used iphone and a switch to Koodo.

How do I interpret this? Are they saying my service on my particular device will be permanently degraded due to upgrades? (It doesn't say the issue will be temporary.) Why are they trying to get me to go to another company?

Why two days notice? I've got hospital stuff coming up.

I was having real problems accessing cellular data yesterday.

edited by computergeek541: profanity removed - customers are not to use creative spelling, abbreviations, etc. to get around the swear word filter

Re: text: my service will degrade in 2 days, please join Koodo

Chalupa_Batman — Tue, 18 Feb 2025 18:46:18 GMT

Hey @Sam-I-Am

Can you share a screenshot of what this looks like? It almost sounds like a scam text.

Re: text: my service will degrade in 2 days, please join Koodo

slusagm — Tue, 18 Feb 2025 18:46:23 GMT

@Sam-I-Am

what phone do you have?

Re: text: my service will degrade in 2 days, please join Koodo

TomeDane — Tue, 18 Feb 2025 18:46:27 GMT

I received the same message. Looks like the usual Public Mobile text message though the support link in the text message goes directly to Koodoo Mobile and it's from a shortcode number that Public Mobile doesn't usually use. My guess is it's a scam as Canadian MNOs are obligated to give 30 days notice for changes like this according to the wireless code

Re: text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:46:32 GMT

That's what I thought but it's in the thread of all the other texts I get from Public Mobile.

Re: text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:46:39 GMT

Samsung Note 10

Re: text: my service will degrade in 2 days, please join Koodo

slusagm — Tue, 18 Feb 2025 18:46:53 GMT

@Chalupa_Batman this is not a scam, it is sent from a shortcode

@Sam-I-Am PM is updating 3G network to 4G or 5G. You got this because the voice on 3G won't work as well. But hold on , wait and see how bad it is. no need to upgrade or move to Koodo yet

Re: text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:47:11 GMT

23$/month 6GB

I really don't need this right now. The last thing I want is a "new" phone to deal with. With a couple of days to go.

Re: text: my service will degrade in 2 days, please join Koodo

hTideGnow — Tue, 18 Feb 2025 18:47:26 GMT

hi @Sam-I-Am @TomeDane 4013 is the usual code sent by PM, so it is Legit

can you both confirmed which province you are from? we had a similar network issue in Manitoba before and it was due to the overall network issue in the region (something to do with Bell instead of Telus but Telus uses Bell network)

And since an iPhone fixes the issue, it is for sure a problem with 3G network

Re: text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:47:30 GMT

Do you have a link to an english chat bot - the one linked to was french

Re: text: my service will degrade in 2 days, please join Koodo

slusagm — Tue, 18 Feb 2025 18:47:39 GMT

I am pretty sure you can still using your Note 10 after 2 days. Don't rush to upgrade. Wait and see

Re: text: my service will degrade in 2 days, please join Koodo

hTideGnow — Tue, 18 Feb 2025 18:47:43 GMT

HI @Sam-I-Am

English chatbot here:

  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:47:48 GMT

Can you explain to me how the 3g, 4g thing works. If my phone can use 4g for data, why shouldn't it be able to use 4g for voice? Aren't the "g's" the network speed, do you need a particular phone to deal with with different speeds?

Re: text: my service will degrade in 2 days, please join Koodo

TomeDane — Tue, 18 Feb 2025 18:47:52 GMT

I'm in Ontario, on a $30 15GB plan with a OnePlus Nord N10 5G

Re: text: my service will degrade in 2 days, please join Koodo

slusagm — Tue, 18 Feb 2025 18:48:08 GMT

@GPs4evr,

this is not a scam. the text was sent by Public Mobile system.

what you showed us is just the Chatbox, not PM's reply

if you like , open a ticket with PM to confirm

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: text: my service will degrade in 2 days, please join Koodo

GPs4evr — Tue, 18 Feb 2025 18:48:22 GMT

The chat box is part of public mobile so I wouldn't think that it would send a reply that is very specific to receiving a text about this very issue and saying it's a scam.

Re: text: my service will degrade in 2 days, please join Koodo

slusagm — Tue, 18 Feb 2025 18:48:27 GMT

@GPs4evr but chatbot answer just general answer. PM never really make it that up to date with current issue

Re: text: my service will degrade in 2 days, please join Koodo

hTideGnow — Tue, 18 Feb 2025 18:48:31 GMT

HI all, I would not panic yet, let's ask PM CS agent and confirm

Re: text: my service will degrade in 2 days, please join Koodo

Sam-I-Am — Tue, 18 Feb 2025 18:48:39 GMT

FYI all, someone privately messaged me the following. They don't seem to want to post here. If true, this seems crazy. Come on, surely we don't all have to buy iphones?

The problem is the severe restrictions on anything else other than iphone 8 and newer for the newer talk system called volte. It's like it's an iphone provider and other phones are barely tolerated. It sucks. My phone is perfectly able to use volte with other providers but this place refuses to enable it. They are intentionally filtering devices using what is clearly a non-standard proprietary system to cut them out. Except iphone 8 and newer.

So if they are in fact starting to shut down the old 3G/UMTS/WCDMA/HSPA networks then this will affect those devices that aren't able to use volte. The same thing happened in the states when they all shut down their 3G networks. People had to scramble to get a device that was able to use volte and be accepted by the providers.

Re: text: my service will degrade in 2 days, please join Koodo

GPs4evr — Tue, 18 Feb 2025 18:48:44 GMT

I don't think the chat box reply is wrong because it was very specific. However, what you're referring to about them upgrading to 4G could cause issues with connectivity. Currently public mobile seems to be offering upgrade packages themselves to 4G which would solve the problem I would think in terms of anyone who is experiencing connectivity issues after February 20th.

I received this text message on January 31th from the same short code.

"Public Mobile here.

We are making upgrades to our 4G network that may impact your 3G voice, messaging, and data connectivity. You may experience a degraded 3G connection from February 3 to February 8, 2025 and then ongoing after February 20, 2025.

Public Mobile support publicmobile.ca/sl/NmWI3dImOJ is available to help you if you are impacted."