topic Re: Can't Log in in Get Support

Can't Log in

gdubs13 — Mon, 24 Mar 2025 23:08:33 GMT

I can't log in to my account as I don't have my phone, it was broken and I have no access to it.

Re: Can't Log in

Phil_Adelphus — Mon, 24 Mar 2025 21:28:51 GMT

@gdubs13 When you get to where you are supposed to enter the code to send to your phone, tap "didn't get the code" to get the email option. That's assuming you are able to access the website on another device over wifi.

Re: Can't Log in

alegator_23 — Mon, 24 Mar 2025 21:28:28 GMT

Hi @gdubs13

If you know your email + password to your account, you can access through the WEB page at the top "My Account" , as a 2nd factor chose other option (and it will send you code to the email instead of mobile phone).

Hope that helps.

Best.

Re: Can't Log in

BKNS27 — Mon, 24 Mar 2025 21:33:01 GMT

@gdubs13

Just login in the PM website and have the 2 FA code sent to your email to access your account.

But you don’t need to access your account if you have a broken phone. Just pop out the SIM from the old phone and place it in your new phone.

Re: Can't Log in

gdubs13 — Tue, 25 Mar 2025 00:36:37 GMT

it's an esim

Re: Can't Log in

gdubs13 — Tue, 25 Mar 2025 00:36:50 GMT

it's sending a code to both

Re: Can't Log in

gdubs13 — Tue, 25 Mar 2025 00:37:23 GMT

that's not showing up as an option

Re: Can't Log in

hTideGnow — Tue, 25 Mar 2025 00:41:54 GMT

hi @gdubs13

you need to as PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't Log in

gdubs13 — Tue, 25 Mar 2025 01:13:25 GMT

no it asked for my email code and the phone number code, with no option it just says "resend code"

Re: Can't Log in

Phil_Adelphus — Tue, 25 Mar 2025 11:10:23 GMT

@gdubs13 no it asked for my email code and the phone number code, with no option it just says "resend code"

Then you need to contact customer service as @hTideGnow suggested. You need to be logged in to this community for the link to work, which you must be if you are able to post here.