topic Re: Data usage in Get Support

Data usage

CrazyElect — Mon, 24 Mar 2025 20:36:28 GMT

Why does my data usage shows up at odd hours when I’m on WiFi??

Re: Data usage

Chalupa_Batman — Mon, 24 Mar 2025 18:33:03 GMT

@CrazyElect wrote:
Why does my data usage shows up at odd hours when I’m on WiFi??

Public Mobile updates their data usage every 12 hours. So it may look like you're using data while on WiFi, but you're not. The stats are just a little outdated.

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.

Re: Data usage

softech — Mon, 24 Mar 2025 18:34:02 GMT

@CrazyElect

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The early morning usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: Data usage

hTideGnow — Mon, 24 Mar 2025 18:35:47 GMT

hi @CrazyElect

the usage you saw was about 12+ hours late. PM just post a lump sum of the usage for the date.

if you want the most update usage, check the usage on the overview page