topic Re: cant log in in Get Support

cant log in

TT47 — Mon, 24 Mar 2025 13:56:29 GMT

I have all my information.

I cant long in

I have been a pubic mobile customer for over years. I cant see how much data I have used this month, nothing is working. Tried on the app as well. I cleared my cache, tried different browser and on a PC and cellphone.

Re: cant log in

hTideGnow — Mon, 24 Mar 2025 13:59:18 GMT

hi @TT47

when was the last time you were able to login? did you try Forgot email or Forgot Password?

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: cant log in

softech — Mon, 24 Mar 2025 16:15:23 GMT