topic Order cancel before my sim is shipped in Get Support

Order cancel before my sim is shipped

Z24pride — Mon, 24 Mar 2025 20:42:47 GMT

I placed an online order for a plan and sim. 2 days later I find a better plan with a different provider and now want to cancel the sim etc. Can't get an agent or any way to contact customer service...? Any ideas how to proceed?

Re: Order cancel before my sim is shipped

hTideGnow — Mon, 24 Mar 2025 14:00:32 GMT

hi @Z24pride

if you are still waiting for sim card, then activation was not done, PM support can help to cancel and provide refund. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Order cancel before my sim is shipped

Z24pride — Mon, 24 Mar 2025 14:19:11 GMT

Thanks for the quick response. I sent a pm to CS