topic Re: Plan did not change in Get Support

Plan did not change

Jess199 — Sun, 23 Mar 2025 13:27:35 GMT

I changed my plan during my last billing cycle (chose change on renewal) to the $20 3GB plan but my account still shows that I am on my old plan. It has been 5 days since my new billing cycle and I also tried submitting a ticket but have not received a response yet.

Is this just a glitch in the display? If I use more than 250 MB (previous plan) or 100 minutes, will I run out of data/ minutes? I am scared to go over my data usage and minutes, so I cannot fully enjoy the new plan.

My credit card has already been charged.

I also tried clearing my cache, browsing history, using different browsers, etc.

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Re: Plan did not change

Jess199 — Sun, 23 Mar 2025 13:26:57 GMT

I also tried clearing my cache, browsing history, using different browsers, etc.

Re: Plan did not change

Phil_Adelphus — Sun, 23 Mar 2025 13:31:18 GMT

@Jess199 How close to your renewal date did you submit the change? If too close the system may have renewed before you made the change. Have you checked to see what plan shows for your next renewal?

Re: Plan did not change

funpig1 — Sun, 23 Mar 2025 14:53:43 GMT

@Jess199

What was your old plan and how much?

Look at your payment history. Were you charged the old plan price or the new plan $20 price?

And When you look in your subscription, what does it show as your current subscription and is it showing a pending change to the new Subscription?

If you got charged with the $20 for the new subscription plan and you are still on the old subscription plan, you need to contact a customer agent to fix the problem:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan did not change

Jess199 — Sun, 23 Mar 2025 16:19:32 GMT

I did contact them. No reply yet so in the meantime I would like to know if I can use my minutes/data. I was charged for the new plan