topic Re: Transfer number in Get Support

Transfer number

Frend — Sun, 23 Mar 2025 21:48:52 GMT

I have received notification that my number was successfully transferred to public mobile. However I received a welcome notice from Koodo asking me to restart my phone. Now I cannot complete my number selection with public mobile. Please help

Re: Transfer number

slusagm — Sun, 23 Mar 2025 13:53:57 GMT

Telus owns both Koodo and Pm, and maybe they used the wrong text template

anyway your service works? if it works, don't need to worry

Re: Transfer number

Frend — Sun, 23 Mar 2025 14:06:49 GMT

That’s the issue it doesn’t work and it says it doesn’t recognize my number as a valid Canadian number

Re: Transfer number

slusagm — Sun, 23 Mar 2025 14:08:26 GMT

you cannot even make outgoing calls?

you need PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transfer number

Frend — Sun, 23 Mar 2025 14:13:15 GMT

Thanks! I’ll try that now!

Re: Transfer number

funpig1 — Sun, 23 Mar 2025 14:37:24 GMT

@Frend

If that does not work you can call the porting assistance number. PM sent.