topic Re: Payment in Get Support

Payment

Arthur12 — Sat, 22 Mar 2025 22:20:14 GMT

I have 2 phones with Public Mobile. Cannot get access to My Account. Need to update payment information. How can I do this?

Re: Payment

BKNS27 — Sat, 22 Mar 2025 23:02:24 GMT

@Arthur12

Are you having issues with the 2FA code? You can click on Forgot Password or Email.

If you are still having issues login then contact a CS_Agent by clicking on the Chatbot and type in Submit a Ticket for an agent to help you.

Once you are in your account go to the Payment tab then Update Card Information.

Re: Payment

funpig1 — Sun, 23 Mar 2025 02:30:58 GMT

@Arthur12

If you still cannot get access to your accounts, you should message the customer service agent directly. A response may take a few hours or a few days depending on how busy they are. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hTideGnow — Sun, 23 Mar 2025 02:35:11 GMT

hi @Arthur12

if you have 2 accounts, your problem could be due to browser cache. Try login using Inocgnito/private/secret mode of the browser

also, PM system with card update is glitcy, wait 24 hours and try again with Incognito/private/secret mode. or if you need to resume service first, buy a voucher from Shoppers drug mart or gas station and load the voucher using *611 or by calling 1-855-4PUBLIC from another phone