topic Re: activating account in Get Support

activating account

MaddyK — Sun, 23 Mar 2025 03:48:47 GMT

Hi, I am setting up a new phone account. I downloaded the app, and we transferred the number from our last provider. The last message was to turn your phone on and off to help with activation, which was hours ago.

Now what? When do I put in new Sim card? Will a new message appear?

Thanks.

Re: activating account

funpig1 — Sat, 22 Mar 2025 21:51:37 GMT

@MaddyK

Put in your new sim card and re-open the app.

If account still does not activate, send a message to a customer agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: activating account

MaddyK — Sat, 22 Mar 2025 21:58:51 GMT

Thanks so much! It worked. I guess we were waiting for a message to tell us to switch sim cards. Thanks! All good now!