topic Re: Service in Get Support

Service

DawnT1 — Sat, 22 Mar 2025 21:05:45 GMT

I switched my service to PB today and have not had service yet. I think it’s an eSIM issue maybe. I clicked that as it said it was an option but it’s saying I don’t have a SIM when I scan the QR code in my email.
thank you

Re: Service

funpig1 — Sat, 22 Mar 2025 21:09:30 GMT

@DawnT1

You can message a customer agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

Sansan — Sat, 22 Mar 2025 21:12:43 GMT

Did you go to your phone settings to verify if the esim did indeed download and you need to enable or turn on this line or make it primary?

How about your other sim does that still work?

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:13:43 GMT

I have tried that many times, but it’s all automated responses and in the end asks me to sign in then im back where I started. Over and over, same thing.

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:21:13 GMT

I my says add eSIM and when I scan the QR code it says the code is no longer valid

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:22:41 GMT

My other SIM was 20 numbers and it only allowed room for 19 so I wasn’t able to use my old SIM

Re: Service

Sansan — Sat, 22 Mar 2025 21:29:47 GMT

I mean your other providers sim. Are you still receiving calls there? Did you reply to the sms to switch provider?

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:31:42 GMT

I have no cell service at all. I cannot text or call. I hit YES on the text and got confirmation from Bell that they received a transfer number request

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:33:50 GMT

I think my phone is too old for eSIM after troubleshooting. I think it requires iPhone 14 and newer . But I can’t use the old one. It would be nice to have an agent to connect with. I was able to get one to help today when I purchased the service I’m not sure why there’s none available now.

Re: Service

Sansan — Sat, 22 Mar 2025 21:34:18 GMT

Ok so Bell is no longer working? Was that physical SIM? Did you remove it or disable it? What phone do you have? Go to Settings in Cellaulur and see if there is a Public Mobile esim there.

Re: Service

funpig1 — Sat, 22 Mar 2025 21:34:25 GMT

@DawnT1

Are you porting in?

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:36:28 GMT

There’s no public mobile eSIM. Says I need to add one. Bell is no longer working.

Re: Service

DawnT1 — Sat, 22 Mar 2025 21:36:50 GMT

I don’t know what that means sorry.

Re: Service

Sansan — Sat, 22 Mar 2025 21:43:14 GMT

Did you restart your phone? Also

Go to Settings > General > Reset > Reset Network Settings. ( save your passwords first)

Re: Service

funpig1 — Sat, 22 Mar 2025 21:42:19 GMT

"Porting in" means transferring a number from one cellular provider (e.g. Bell) into another cellular provider (e.g. PM).

If that is the situation, I have sent you a private message with additional advice. Good luck.

Re: Service

DawnT1 — Sat, 22 Mar 2025 22:31:51 GMT

I purchased another eSIM through the public mobile app and it worked. Yay

thanks so much for your help

Re: Service

computergeek541 — Sat, 22 Mar 2025 22:32:30 GMT