topic Re: New activation in Get Support

New activation

HF66 — Sat, 22 Mar 2025 20:45:02 GMT

Hi I am trying to activate a new account but i keep getting a message that " we encountered an error processing you request ( code: xxx)

Any suggestions?

Thanks in advance,

funpig1 — Sat, 22 Mar 2025 20:45:41 GMT

Message a customer agent. It may take several hours or several days for them to respond to you depending on how busy they are.

computergeek541 — Sat, 22 Mar 2025 20:46:36 GMT

@HF66 wrote:
Hi I am trying to activate a new account but i keep getting a message that " we encountered an error processing you request ( code: xxx)

Is the Public Mobile smartphone app being used? The Public Mobile app needs to be used to complete the online activation. The website cannot be used.