topic Re: Port number in Get Support

Port number

kashali — Sat, 22 Mar 2025 19:26:36 GMT

Can someone help me? I have open ticket 2 days before but not getiing respoce. I need help now

Re: Port number

Meow — Sat, 22 Mar 2025 17:01:46 GMT

You are talking to customers like yourself. Agents do NOT monitor nor accept requests through this forum.

If you already managed to open a ticket you have to wait until agent gets back to you. Monitor your mailbox (envelope icon, top right on computer).

Re: Port number

Chalupa_Batman — Sat, 22 Mar 2025 17:02:08 GMT

@kashali wrote:
Can someone help me? I have open ticket 2 days before but not getiing respoce. I need help now

Hello @kashali

This is how customer service works here. You have to wait for someone to reach you back via private messages. It could take hours or even a day if they are super busy. Just keep waiting.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Port number

kashali — Sat, 22 Mar 2025 17:03:19 GMT

No one is giving me respoce and It have been 2 days

Re: Port number

kashali — Sat, 22 Mar 2025 17:05:15 GMT

worst ever I have seen

Re: Port number

Chalupa_Batman — Sat, 22 Mar 2025 17:08:06 GMT

@kashali wrote:
worst ever I have seen

That's unfortunate. Perhaps Public Mobile may not be the right fit for you. You should consider Koodo or Telus as they have 1-800 numbers to call for assistance.

By the way, what porting issues are you having?

Re: Port number

funpig1 — Sat, 22 Mar 2025 17:17:29 GMT

@kashali

There is a porting assistance number that you can try.

Re: Port number

Phil_Adelphus — Sat, 22 Mar 2025 17:37:14 GMT

@kashali Can you explain exactly what the problem is (without giving any personal information as this forum is not private)? We may be able to suggest something while you wait for customer service to get back to you.

Re: Port number

computergeek541 — Sat, 22 Mar 2025 17:37:39 GMT