topic Ported - activation error - no service at all in Get Support

Ported - activation error - no service at all

MauriceKing — Sat, 22 Mar 2025 19:19:00 GMT

Hello,

I opened a ticket with support however, I think my problem is likely with the porting of my number. I received an SMS to authorize my port from Telus to Public Mobile and chose "yes."

Got a text from Telus saying we're sorry to see you go, and my service has stopped working. Can't get past the activation screen of the My Public Mobile app, as it asks me to port again, but the number now doesn't exist according to the system.

Would love to figure out how to get my temporary number and eSim activated, but can't get past the screen where I need to port/create a new number now.

Re: Ported - activation error - no service at all

slusagm — Sat, 22 Mar 2025 19:24:43 GMT

if you have no service at all, it is an sim setup problem on the system, and not port . Ask PM to check

message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Ported - activation error - no service at all

Sansan — Sat, 22 Mar 2025 19:27:46 GMT

How long ago did you send your support ticket? If you sent it already you just have to wait their reply.

Did you check your phone settings for the Public Mobile esim?

Check the Cellaulur Settings or Sim manager.

Re: Ported - activation error - no service at all

MauriceKing — Sat, 22 Mar 2025 22:26:25 GMT

Wish I could. I spoke with a CS_Agent and was told that the eSim was activated. However, when I go to the MyAccount app - it still wants me to port or add a new number.

Was told to delete the app, reboot my phone and reinstall the app and try again. Did that, still wants a number ported or a new number.

CS_Agent advised they cannot send me the Esim QR code even though it's activated?? Found that odd. Maybe even an activation number would help? I know how to add an Esim but presently there are none on my device.

Re: Ported - activation error - no service at all

computergeek541 — Sat, 22 Mar 2025 22:26:43 GMT

Re: Ported - activation error - no service at all

Buffamoose — Sun, 23 Mar 2025 02:36:38 GMT

Goto settings connections sim manager and select the sim with public mobile

Re: Ported - activation error - no service at all

MauriceKing — Sun, 23 Mar 2025 02:55:48 GMT

Tried my friend. No other sim available. No sim in the unit and the esim isn't registered