Double Billing

CatBallou — Sat, 22 Mar 2025 19:11:24 GMT

My credit card was double billed on March 5, 2025 for my monthly amount of $33.60. How do I get a refund? Thank you!

Re: Double Billing

hTideGnow — Sat, 22 Mar 2025 19:14:35 GMT

you sure not just a pending charge that it will be dropped by in couple days?

if they are both posted charges, ask PM support agent

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage