topic Re: Phone verification not working in Get Support

Phone verification not working

Captain1950 — Sat, 22 Mar 2025 16:06:50 GMT

Good morning,

I am setting up a new PM account and am in the process of transferring my landline phone number over. I believe I am on the final step for transferring, I have already added all my current landline provider information, now I am being asked to enter a verification code sent to my email (which has worked), and right after I am being sent a second verification code to my landline however I am not receiving that code. I have tried resending the code at least a dozen times, I have tried both the call and text options and neither are working. The call verification has worked for all other steps.

Any advice would be appreciated.

Re: Phone verification not working

funpig1 — Sat, 22 Mar 2025 16:38:19 GMT

@Captain1950

Try testing your cell phone (internet, text in out, call in out). You may find that you have partial service and the rest of service will complete in about 3 to 5 days. If you still cannot get a complete transfer, message. A customer agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone verification not working

BKNS27 — Sat, 22 Mar 2025 16:45:29 GMT

@Captain1950

The verification is not required for porting a landline but it may take up to 5 days to port over to PM.

Meanwhile, your landline will continue to work.

Re: Phone verification not working

Chalupa_Batman — Sat, 22 Mar 2025 16:46:16 GMT

@Captain1950 wrote:
Good morning,
I am setting up a new PM account and am in the process of transferring my landline phone number over. I believe I am on the final step for transferring, I have already added all my current landline provider information, now I am being asked to enter a verification code sent to my email (which has worked), and right after I am being sent a second verification code to my landline however I am not receiving that code. I have tried resending the code at least a dozen times, I have tried both the call and text options and neither are working. The call verification has worked for all other steps.
Any advice would be appreciated.

Hello @Captain1950

Landlines can take up to 7 business days to port over. I'd suggest contacting your land phone company and advise them you have made a porting request from Public Mobile and you authorize the port. That way it skips a step.