topic Re: How to see if there are some moderators online ? in Get Support

How to see if there are some moderators online ?

Dragos7 — Tue, 04 Jan 2022 23:05:46 GMT

Can somebody tell me how to see and to know if there are moderators online?

Thank you for your time!

Re: How to see if there are some moderators online ?

mimmo — Fri, 01 Jun 2018 23:29:28 GMT

It's not that easy you need to basically know the mods name and search for them. Some people add the individual mods to their friends list to see who is online.

There are mods online during their office hours.

See below for hours:

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: How to see if there are some moderators online ?

CS_Agent — Fri, 01 Jun 2018 23:30:02 GMT

Hey Dragos 🙂 ,Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

Re: How to see if there are some moderators online ?

Dragos7 — Fri, 01 Jun 2018 23:31:17 GMT

I have almost 5h since I want to set my ph....can you help me?

I had Kaba with me...so far he doesnt answer me anymore!

Re: How to see if there are some moderators online ?

SD08 — Fri, 01 Jun 2018 23:33:17 GMT

@Dragos7

You can check here, but even when moderators are on duty, their names might not always show up in the list. Better to refer to the listed working hours here to know when they are working. If you private message the Moderator_Team, any one of them can reply back to assist you when available.

Re: How to see if there are some moderators online ?

Dragos7 — Fri, 01 Jun 2018 23:36:45 GMT

Tell me please, how to change my plan...I wanted 30Cad/month, One of Moderators fix it on 20Cad...I dont want that one!!!

Re: How to see if there are some moderators online ?

Dragos7 — Fri, 01 Jun 2018 23:38:26 GMT

So...that means West Canada is Dead...? No one will answer us..right?

Re: How to see if there are some moderators online ?

MacMe — Fri, 01 Jun 2018 23:42:48 GMT

@Dragos7 wrote:
Tell me please, how to change my plan...I wanted 30Cad/month, One of Moderators fix it on 20Cad...I dont want that one!!!

If you click on "My Account" (in the top right corner) and log in, you can click on "Change Plan" and select the one you want.

Re: How to see if there are some moderators online ?

Dragos7 — Fri, 01 Jun 2018 23:42:59 GMT

I tried already : IT DOESNT WORK!!!

Re: How to see if there are some moderators online ?

SD08 — Fri, 01 Jun 2018 23:43:56 GMT

@Dragos7 wrote:
So...that means West Canada is Dead...? No one will answer us..right?

@Dragos7

A moderator is clearly still on duty now, as they've just replied to you in this thread. To obtain assistance, click this Moderator_Team link to send a private message. Include your PM phone number, e-mail address, and PIN number, along with an explanation of your situation.

Re: How to see if there are some moderators online ?

MacMe — Fri, 01 Jun 2018 23:48:33 GMT

@CS_Agent wrote:
Hey Dragos 🙂 ,Community Moderators are available from Monday to Friday 9am (EDT) to 9pm (EDT) and Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT)

@Dragos7 wrote:
So...that means West Canada is Dead...? No one will answer us..right?

9pm EDT means 6pm PST, so they will still be able to help you.

Re: How to see if there are some moderators online ?

mimmo — Sat, 02 Jun 2018 00:07:57 GMT

@Dragos7 ususally plans can not be changes by users if the account is suspened? is your account active?

not knowing the full history of your situation it is hard to suggest anything. but in general:

when asking mods to change plans I would make sure the funds needed are in the account as available funds.
Also can't hurt trying to change the plan again using incognito mode and a different browser.

mods are usually pretty good about crediting to available balance (not refunding) payments made for double plan changes /"emergency actions"/ or mistakes

Re: How to see if there are some moderators online ?

Dragos7 — Sat, 02 Jun 2018 00:17:43 GMT

mimmo_L ..I`m new in here , today is my first day, I wanted to transfer my old ph no here...but is so hard to talk with everybody to tell my "history" here...why on Earth isnt ANYBODY online and to be able to talk with!!!???? WHY??? It passed already around 5 h since I start all procedure....I had problem with setting my account here...I had problem with autopayment...now I got problem setting my plan!!! I dont want ...I CAN NOT wait till the end of the Month when the new Plan I wanted to be on!!! Kaba sety me 20$ plan...I DO NOT WANT this plan!!!

Re: How to see if there are some moderators online ?

Dragos7 — Sat, 02 Jun 2018 00:18:49 GMT

Also I`m using INCOGNITO already!!! Always I`m using it!

Re: How to see if there are some moderators online ?

will13am — Sat, 02 Jun 2018 00:23:44 GMT

Re: How to see if there are some moderators online ?

Dragos7 — Sat, 02 Jun 2018 00:21:41 GMT

It is dead!!!

Re: How to see if there are some moderators online ?

Dragos7 — Sat, 02 Jun 2018 00:29:21 GMT

@will13am ...thank you, in the link you sent it to me...as I see, there are no Moderators yet online....I dont know what to say..but...Im very disappointed about this "mobile ph company-Public Mobile"!!!!

Re: How to see if there are some moderators online ?

Rockdaddy22 — Sat, 02 Jun 2018 00:56:43 GMT

If a mod gave you the wrong plan by accident, I’m sure they’ll fix it up for you. Just send a polite message explaining the situation and I’m sure they’ll be happy to help. Please don’t be discouraged, once you’re up and running it’ll be smooth sailing. Please keep us updated in this thread.

Re: How to see if there are some moderators online ?

Dragos7 — Sat, 02 Jun 2018 01:06:30 GMT

@Rockdaddy22
How do you think your life it will be if you get a plan where you`re able JUST txting? How would you behave if you ll have an emergency and you CAN NOT carry with you the landline phone? I sent them long ago to change me my plan...I got now 60 Cad in my account...and my plan is STILL 20 Cad(txt ng only!!!) ...And still NOBODY answer me on my messages!!! How is that possible to be in the front of computer HALF day almost to set a **bleep** stupid ph no, a plan and to be able to use this **bleep** phon e for somebody whos in hospital???? SHAME ON YOU PUBLIC MOBILE!!!

Re: How to see if there are some moderators online ?

will13am — Sat, 02 Jun 2018 02:44:37 GMT

@Dragos7 wrote:
@Rockdaddy22
How do you think your life it will be if you get a plan where you`re able JUST txting? How would you behave if you ll have an emergency and you CAN NOT carry with you the landline phone? I sent them long ago to change me my plan...I got now 60 Cad in my account...and my plan is STILL 20 Cad(txt ng only!!!) ...And still NOBODY answer me on my messages!!! How is that possible to be in the front of computer HALF day almost to set a **bleep** stupid ph no, a plan and to be able to use this **bleep** phon e for somebody whos in hospital???? SHAME ON YOU PUBLIC MOBILE!!!

@Dragos7, I feel for you not being able to get your service up and running quickly and efficiently. It is unfortunately one of the limitations of an online only service that the turnaround time could be slightly protracted. I am quite surprised that you were able to contact a moderator and could not get your issue resolved in a single interaction. Different from a service with a call center it is imperative that when contacting the moderator team, do not treat the private messaging system as an online chat session where there are instant back and forth exchanges. Whatever is requested of them must be detailed and concise. With the proper instructions I have rarely seen bad feedback. Of course this is no consolation for this situation. There is no point in being anxious over a situation out of your control. Just make sure that the private message has been sent and hopefully the moderators will get to it right away in the morning and have everything fixed right away.