topic Re: If you run out of data... in Get Support

If you run out of data...

DataSeven2112 — Sat, 22 Mar 2025 14:53:38 GMT

Can you make your monthly payment earlier to re-start your data? For example if I use up my 75g of data before the end of the month, do I have the option to pay again for the next month to restart my data?

Re: If you run out of data...

Mojo7 — Sat, 22 Mar 2025 15:01:59 GMT

No, they have add ones that you can pay for or use your points on.

Re: If you run out of data...

Chalupa_Batman — Sat, 22 Mar 2025 15:05:40 GMT

@DataSeven2112 wrote:
Can you make your monthly payment earlier to re-start your data? For example if I use up my 75g of data before the end of the month, do I have the option to pay again for the next month to restart my data?

Hello @DataSeven2112

Kind of yes, kind of no. IF you're plan is still available, you can just make a new purchase and you'd get charged right there for it. OR you can always upgrade to a different plan at any time as well.

What plan are you currently on. How much and I assume it's 75GB of data.

Re: If you run out of data...

hairbag1 — Sat, 22 Mar 2025 15:04:36 GMT

@DataSeven2112

you can message Customer Support to restart your plan. Be aware you'll pay right away and your new renewal date is 30 days from then. Click the orange bubble , lower right side of the page to start the process.

Re: If you run out of data...

DataSeven2112 — Sat, 22 Mar 2025 15:08:59 GMT

It's 75g for $34, they don't have it on offer anymore, I don't want to lose my good plan because I went over on my data 😞 It's not an emergency right now, I'm planning to go on vacation soon to somewhere where I won't have any WiFi so I'm trying to figure out if my phone plan can cover me while I'm gone.

Re: If you run out of data...

DataSeven2112 — Sat, 22 Mar 2025 15:11:44 GMT

Will they let me keep my current plan or force me onto another one? I have a good plan right now (75g for $34) and would like to keep it.

Re: If you run out of data...

Chalupa_Batman — Sat, 22 Mar 2025 15:12:52 GMT

@DataSeven2112 wrote:
It's 75g for $34, they don't have it on offer anymore, I don't want to lose my good plan because I went over on my data 😞 It's not an emergency right now, I'm planning to go on vacation soon to somewhere where I won't have any WiFi so I'm trying to figure out if my phone plan can cover me while I'm gone.

I understand. Well, here's an option that may help while you're away. Assuming your plan is a Can US Mex plan. Your phone won't work anywhere else.

https://www.airalo.com/

Re: If you run out of data...

Chalupa_Batman — Sat, 22 Mar 2025 15:15:03 GMT

@DataSeven2112 wrote:
Will they let me keep my current plan or force me onto another one? I have a good plan right now (75g for $34) and would like to keep it.

Honestly, you can try @hairbag1 idea of asking CSA to restart it but I've never heard of that before. And yes, if I were you, I'd keep that plan!! Cause the next plan up is $45 for 100GB. To me, $12 for 25GB isn't worth it. But we all have different opinions.