topic Transferred to Telus in Get Support

Transferred to Telus

Truffalls — Sat, 22 Mar 2025 05:12:02 GMT

I transferred to Telus but it looks like I was charged in February when I had canceled this subscription

Re: Transferred to Telus

funpig1 — Sat, 22 Mar 2025 05:28:16 GMT

If you paid for your PM plan before transferring, you will not be able to get a refund.

If PM charged you after you had already transferred out, you can seek a refund by contacting a customer agent. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferred to Telus

BKNS27 — Sat, 22 Mar 2025 05:38:21 GMT

@Truffalls

It depends on when you ported out to Telus. If you ported out before your renewal date then you wouldn’t have been changed for the following month of service. If you ported out after your renewal date then you would have been charged but unfortunately the remaining unused days are not prorated so no refund because PM is a prepaid service.