topic Re: Point back missing in Get Support

Point back missing

yyjyyj — Thu, 13 Mar 2025 23:49:19 GMT

Took a look of my points history,how come I didn't see $1 of points back ($20 plan).any one same?thx

Re: Point back missing

hTideGnow — Thu, 13 Mar 2025 23:53:19 GMT

do you always pay the $20 with credit card or vouchers? or you redeemed points to pay ?

they won't pay the 5% for any amount paid using the redeemed points. So, only amount paid via credit card or voucher will get the 5%

if you still have problem with your points. ask PM support agent to check.. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Point back missing

yyjyyj — Fri, 14 Mar 2025 00:04:26 GMT

Just checked my cc, recently 2/2,3/4 payment were $22.6($20),I'll log into computer Website to look later.thx

Re: Point back missing

hTideGnow — Fri, 14 Mar 2025 00:21:13 GMT

hi @yyjyyj

it could also be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account and My Rewards to check the rewards points, or try using the PM app but you will need to logoff the app first and log back in

Re: Point back missing

yyjyyj — Fri, 14 Mar 2025 00:33:06 GMT

Last payment Mar 04,no point back.found Feb one thou.

Re: Point back missing

DennyCrane — Fri, 14 Mar 2025 03:15:06 GMT

Same thing happened to me on my March 5th renewal. I got my referral points, but not my 5%. Working with support agents has been challenging. First they responded to explain the migration from legacy rewards to Public Points, completely ignoring my actual question. Then they told me I hadn't waited long enough, and to wait a few more days.

It's now been 9 days and still no points. I just messaged them again tonight.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Missing-5-Points/td-p/1316527

Re: Point back missing

yyjyyj — Sat, 22 Mar 2025 02:17:20 GMT

Omg,the agent was terrible, he said he understood i missed the 5% point back rewards on March 04 payment,but he kept talking about my $15 credit of redemption which is irrelevant.

I am talking to a wall now

Re: Point back missing

DennyCrane — Sat, 22 Mar 2025 02:18:34 GMT

@yyjyyj Yup, it's painful. The second rep I got resolved my issue immediately. I was supposed to get $1.60 in points but they could only do even dollars so they have me $2. Hopefully I don't have this issue next month.

Re: Point back missing

yyjyyj — Sat, 22 Mar 2025 12:43:05 GMT

Same, They are not to reply my actual question,just a $1,how pathetic, 🤬