topic Re: Stressed in Get Support

Stressed

Heather55 — Sat, 22 Mar 2025 03:41:13 GMT

How can I get a text for transfer from this provider when there is no package

Re: Stressed

hTideGnow — Sat, 22 Mar 2025 00:47:51 GMT

what you meant by "no package"?

if you meant account/service is not active, sorry, you cannot. This is a rule for porting with any carrier that the service has to be active so you can get the text to approve the port

Re: Stressed

Heather55 — Sat, 22 Mar 2025 00:53:26 GMT

Well the package is supposed to be active until 12pm and the third month is supposed to be free. And this would be the third month. So you lie to customers

Re: Stressed

Heather55 — Sat, 22 Mar 2025 00:55:06 GMT

sorry I mean 12am

Re: Stressed

hTideGnow — Sat, 22 Mar 2025 00:59:33 GMT

hi @Heather55

I didn't lie, because I am only a customer here

for the 3rd month free, they should have give you a credit couple days before renewal and they will use that credit towards renewal. Login My Account and go to Payment history and check

if you don't see that, ask PM support agent , submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Stressed

DDM69 — Sat, 22 Mar 2025 01:04:53 GMT

"The community" is all customers. You are posting to the community page. Customers help others to find a resolution. Nobody here works for Public Mobile.

Re: Stressed

computergeek541 — Sat, 22 Mar 2025 03:12:11 GMT