topic Re: can not receive pictures text messages in Get Support

can not receive pictures text messages

KerryHu7619 — Fri, 21 Mar 2025 21:24:44 GMT

Hi There,

I can not receive pictures text messages. May I know why? Thank you

Re: can not receive pictures text messages

BKNS27 — Fri, 21 Mar 2025 21:28:30 GMT

@KerryHu7619

Is the data on your phone enable? It needs data for MMS to work.

If you need help with the settings on your phone. Let us know the make and model of your phone.

Re: can not receive pictures text messages

KerryHu7619 — Fri, 21 Mar 2025 21:28:48 GMT

Yes. It is enable

Re: can not receive pictures text messages

BKNS27 — Fri, 21 Mar 2025 21:30:08 GMT

@KerryHu7619

OK, next step is to reset the Network settings on your phone and reboot your phone.

Re: can not receive pictures text messages

KerryHu7619 — Fri, 21 Mar 2025 21:30:39 GMT

My phone is vivo x100

Re: can not receive pictures text messages

KerryHu7619 — Fri, 21 Mar 2025 21:31:38 GMT

how to reset network setting? I can not received since day 1

Re: can not receive pictures text messages

BKNS27 — Fri, 21 Mar 2025 21:42:04 GMT

@KerryHu7619

https://youtu.be/XAWCUrKNJYU?si=SpO12HpxdH_YfObm

Hope this helps. I only know how on iPhones and Samsung phones.

Re: can not receive pictures text messages

slusagm — Fri, 21 Mar 2025 22:12:25 GMT

@KerryHu7619

iphone or android?

iPhone: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Android: ettings > System > (Advanced) > Reset options > Reset network settings.
Tap RESET SETTINGS.

Re: can not receive pictures text messages

KerryHu7619 — Fri, 21 Mar 2025 22:14:40 GMT

Yes. I reset it but still not working

Re: can not receive pictures text messages

Chalupa_Batman — Fri, 21 Mar 2025 22:15:01 GMT

@KerryHu7619 wrote:
Hi There,
I can not receive pictures text messages. May I know why? Thank you

Hello @KerryHu7619

Since you said it was a Vivo X100 phone.... I'm more of an iPhone guy myself. However, I was able to help someone resolve this with their Android phone. Now, this particular phone isn't on Public Mobile's whitelist so it make not work properly. You can try this and see if it works. Go into your network settings, find the carrier area, you will probably have your phone set to Automatic. Turn off automatic and pick Public Mobile. Then reboot the phone and try again. See if that helps.

Re: can not receive pictures text messages

Phil_Adelphus — Fri, 21 Mar 2025 22:15:10 GMT

@KerryHu7619 If still not working, check the APN settings which should be as on this linked page

https://www.publicmobile.ca/en/get-help/articles/set-up-data-on-an-android-phone

Re: can not receive pictures text messages

BKNS27 — Fri, 21 Mar 2025 22:23:21 GMT

@KerryHu7619

You will need to contact a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: can not receive pictures text messages

hTideGnow — Fri, 21 Mar 2025 22:26:02 GMT

HI @KerryHu7619

actually, you need to update your APN. Please update as follow:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms