topic Welcome to Koodo message in Get Support

Welcome to Koodo message

Laurati — Fri, 21 Mar 2025 20:48:41 GMT

Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it .

thanks

Re: Welcome to Koodo message

slusagm — Fri, 21 Mar 2025 20:57:02 GMT

PM and Koodo both owned by Telus, so, it might sent by mistake with wrong name. Important question is , does your Public Mobile sim work?

Or you can ask PM to check. just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Welcome to Koodo message

funpig1 — Fri, 21 Mar 2025 21:23:34 GMT

@Laurati

Test your calls and texts in and out and your mobile data. If everything works, just ignore the message. If there are issues that you cannot fix, you may need to message a customer agent. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Welcome to Koodo message

Chalupa_Batman — Fri, 21 Mar 2025 21:22:40 GMT

@Laurati wrote:
Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it .

thanks

Ha. It seems Public Mobile may be having an identity crisis with that text message. Honestly, I wouldn't worry about it too much. As long as your phone works with calls texting and data, you should be just fine.