topic Re: Number transfer doesn't work in Get Support

Number transfer doesn't work

Fstan — Fri, 21 Mar 2025 19:54:05 GMT

I'm trying to transfer my existing number, it prompts me to login. I did, but site doesn't open...

Re: Number transfer doesn't work

Public818 — Fri, 21 Mar 2025 20:01:42 GMT

Try login again later. Sometime, the system response will be slow.

Re: Number transfer doesn't work

funpig1 — Fri, 21 Mar 2025 20:28:13 GMT

@Fstan

Try rebooting your phone and try again.

Re: Number transfer doesn't work

Chalupa_Batman — Fri, 21 Mar 2025 20:29:30 GMT

@Fstan wrote:
I'm trying to transfer my existing number, it prompts me to login. I did, but site doesn't open...

Hey @Fstan

If you're using a computer, this website is known to have cache issues. Go into your browser settings and enter Cache into the search. Clear it "for all of time". Then restart your browser and go into incognito mode and try again. You should be fine from there.

Re: Number transfer doesn't work

BKNS27 — Fri, 21 Mar 2025 20:57:09 GMT

@Fstan

If you are porting your number over from another carrier. You need to download the PM app and not the website to activate your new SIM and create a new account.