topic No Data access in Get Support

No Data access

Smb1955 — Fri, 21 Mar 2025 20:17:43 GMT

My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on

Re: No Data access

funpig1 — Fri, 21 Mar 2025 20:24:44 GMT

@Smb1955

Roaming must be on.

Re: No Data access

Chalupa_Batman — Fri, 21 Mar 2025 20:27:26 GMT

@Smb1955 wrote:
My plan includes Canada, us and Mexico. I’m in US now and can’t access my data. Do I need to turn roaming on

Hello @Smb1955

Go into your settings, turn on data roaming. Then go into network settings, if Automatic is turned on, turn it off and wait for an updated list of providers in the area you're in. If you see T-Mobile, click on it and then reboot your phone. You should be up and running from there.