Points

Spenny1 — Fri, 21 Mar 2025 19:36:08 GMT

On Mar 18, I redeemed 20 points to receive 3GB of data. Didn't get any data and my points were still taken

Re: Points

BKNS27 — Fri, 21 Mar 2025 19:45:14 GMT

Clear the cache before you login to your account online or swipe down on the Subscription screen on the PM app.

Re: Points

Chalupa_Batman — Fri, 21 Mar 2025 20:32:39 GMT

@Spenny1 wrote:
On Mar 18, I redeemed 20 points to receive 3GB of data. Didn't get any data and my points were still taken

Hey @Spenny1

If you log into your account online, you'll be on the Overview page. If you scroll down just a bit you'll see Subscription Usage box. At the bottom of the box you'll see Usage Breakdown. You should see it there. If you don't, sometimes the website has cache issues. Just go into your browser settings and enter Cache. Clear it for all time and then restart your browser and then go into incognito mode. Try the steps above and go from there. IF they don't show on that list, I'd reach out to a CS Agent to find out what happened.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

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