topic Re: US Talk and text plan in Get Support

US Talk and text plan

JohnRR — Sat, 22 Mar 2025 03:59:08 GMT

I purchased us talk and text on 04 Mar but it would not function in US. When I tried to make a call the phone would end the call after dialing. How do I get a refund?

Re: US Talk and text plan

slusagm — Fri, 21 Mar 2025 19:04:43 GMT

what phone do you have? your phone might not have VoLTE or not on PM's VoLTE whitelist

if the roaming didn't work, you can ask for PM to reverse the purchase

open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: US Talk and text plan

funpig1 — Fri, 21 Mar 2025 19:34:02 GMT

@JohnRR

What phone do you have? You need a Volte compatible phone. If it is not on the PM list of compatible phones, you can still try to Google your model of phone and "enable Volte". There may be a way to enable volte. Worth a shot. Also, you could message a customer agent for assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437