topic Re: phone number in Get Support

phone number

Linda_H — Fri, 21 Mar 2025 18:24:20 GMT

I am signing up for a one month subscription, because I am traveling and want to increase my data to avoid using wifi. I chose the phone number as requested in the transfer portion of the process. I did not receive a text of confirmation. I did receive an email telling me to notify my friends and family of my new number. I do not want a new number. Can you help?

Re: phone number

Chalupa_Batman — Fri, 21 Mar 2025 18:29:23 GMT

@Linda_H wrote:
I am signing up for a one month subscription, because I am traveling and want to increase my data to avoid using wifi. I chose the phone number as requested in the transfer portion of the process. I did not receive a text of confirmation. I did receive an email telling me to notify my friends and family of my new number. I do not want a new number. Can you help?

Hi @Linda_H

If the text didn't come through, what you can do is click on "Didn't Get Code" and it will give you an option to send to your email. If the email option isn't there, you will need to reach out to a CS Agent for them to adjust it.

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: phone number

slusagm — Fri, 21 Mar 2025 18:52:25 GMT

did you choose a new number or provided the old phone number and the account number of the other carrier for port?

can you use the phone number? what phone number is showing when you call someone?

if you chosen to port, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: phone number

Linda_H — Fri, 21 Mar 2025 19:05:23 GMT

I am likely panicking about nothing. Thanks for advice. Will check it out

Re: phone number

Phil_Adelphus — Fri, 21 Mar 2025 19:39:23 GMT

@Linda_H Don't forget to toggle off "subscribed" to "unsubscribed" or your credit card will be charged every 30 days going forward. But if you have transferred your number to Public Mobile and want to keep it, don't let the account lapse before you want to port back out. Where are you travelling? Public Mobile only works in Canada-US with a plan or add on, and Mexico with a Canada-US-Mexico plan.

If you have ported in your existing phone number, you should have received a text message to authorize the transfer and you had to reply Yes within 90 minutes. If you did that step your Public Mobile sim should be working with the old number.