topic Re: Call showing up as spam in Get Support

Call showing up as spam

Darkwing1 — Fri, 21 Mar 2025 15:44:25 GMT

My calls are showing up as spam. I have a iphone se3. I was looking to see if my sim card is malfunctioning.

Re: Call showing up as spam

abtest — Fri, 21 Mar 2025 16:20:08 GMT

Do the people you are calling see the/your correct phone number?

Re: Call showing up as spam

hairbag1 — Fri, 21 Mar 2025 16:21:19 GMT

@Darkwing1

not likely a sim issue...maybe the person you're calling has you noted as spam. Is it just 1 person who says that or multiple ?

Re: Call showing up as spam

funpig1 — Fri, 21 Mar 2025 16:39:30 GMT

@Darkwing1

Is your number new or old? I wonder if your number had been spoofed for phishing and has been generally blacklisted by the built in spam filters by the other people's phone operating system.

If it is only a few people that are spam filtering your calls, they can go into their phone settings and whitelist your number.

If it is everybody that is spam filtering your calls, you should contact customer service to see if there's anything they can do. Otherwise, you may need to change your number. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Call showing up as spam

DennyCrane — Fri, 21 Mar 2025 17:26:21 GMT

It's nothing to do with Public Mobile. Those services are third party. For example, my Pixel will sometimes tell me a call is suspected spam when the call is ringing, but I can still choose to answer the call. It's some sort of third party service that Google put on my phone that compares the number to a database of potential spam numbers.

Re: Call showing up as spam

Yummy — Fri, 21 Mar 2025 17:41:33 GMT

That is a feature of your phone. PM does not control who calls you in terms are calls spam, marketers or friends.

Re: Call showing up as spam

softech — Fri, 21 Mar 2025 17:47:59 GMT

@Darkwing1

your number was showing as spam on your friends' phones?

The reason your friends seeing it as a spam because many phones have a built-in Caller ID lookup services. You have to contact those caller id services and ask them to update to your name.

If your friend using Samsung, might it is from Hiya service ( https://www.hiya.com/products-smart-call ). there are different services like that. But start with Hiya, contact them and ask them to update their database:
https://hiyahelp.zendesk.com/hc/en-us/articles/115014815387-I-want-to-change-or-remove-the-caller-ID...

Re: Call showing up as spam

Darkwing1 — Fri, 21 Mar 2025 23:29:30 GMT

multiple people not on contact lists call goes directly to voice mail samsung phones works okay iphone to iphone

Re: Call showing up as spam

DennyCrane — Fri, 21 Mar 2025 23:31:41 GMT

Public Mobile doesn't filter calls in that way, so there must be something else going on. Either your phone or software on it is blocking these numbers, or maybe it just happens to lose connection to the network at the time the calls come in.

What phone are you using that you're missing calls on?

Re: Call showing up as spam

Darkwing1 — Sat, 22 Mar 2025 15:34:55 GMT

its when i call people with samsung android phones my call goes directly to there voice mail and tells them it might be spam or is spam i use a iphone se3

Re: Call showing up as spam

DennyCrane — Sat, 22 Mar 2025 15:41:03 GMT

@Darkwing1 Got it. Sounds like the issue is with Samsung/Hiya. Read the link that @softech provided (https://en-ca.hiya.com/samsung/products-smart-call) for more info. Your friend can disable it by the looks of it, or you can contact the Hiya service to try to get your number unflagged.