topic Re: Accidental renewal/plan change in Get Support

Accidental renewal/plan change

Nbro — Sat, 22 Mar 2025 04:04:19 GMT

Hi, I accidentally purchased a renewal of my previous plan when I had intended to change to the $35 can/us/mex 60gb plan. I did this just 20 minutes ago is there any way to change my plan without paying twice?

Re: Accidental renewal/plan change

hairbag1 — Fri, 21 Mar 2025 16:26:04 GMT

you can message Customer Support by clicking the orange bubble lower right side of page...OR...schedule plan change for next time !

Re: Accidental renewal/plan change

funpig1 — Fri, 21 Mar 2025 16:32:15 GMT

@Nbro

The sooner you contact a customer agent the better, if you want any chance of reversing the charge and making the correct change on renewal. Plans can change availability at any time.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidental renewal/plan change

Yummy — Fri, 21 Mar 2025 17:38:48 GMT

Contact agent using the ticketing system for a faster response time (preferred method as Ticket is assigned and easy to follow up by CSA). Click Chatbot - Ticket and type TICKET, then follow prompts. Link to create a ticket will be presented.

The other option is to schedule plan change and be on existing for a 30 days and then move to plan you wanted.

Re: Accidental renewal/plan change

ORNGNBLK — Fri, 21 Mar 2025 17:50:45 GMT

@Nbro If you set this up to "change on renewal" rather than "change now", it should still be pending until your renewal date as an upcoming change. If that's the case, you can simply cancel it and switch to the the desired plan on your own through the app or website. Hope this helps

Re: Accidental renewal/plan change

computergeek541 — Sat, 22 Mar 2025 04:02:25 GMT

@ORNGNBLK wrote:
@Nbro If you set this up to "change on renewal" rather than "change now", it should still be pending until your renewal date as an upcoming change. If that's the case, you can simply cancel it and switch to the the desired plan on your own through the app or website. Hope this helps

Assuming that a new plan change is going to be scheduled, there isn't any need to cancel the previously scheduled changed. In scheduled plan change request submitted before any previously requested scheduled plan change will automatically replace the first request.