topic Re: Call minutes exhausted in Get Support

Call minutes exhausted

Mitmat — Sat, 22 Mar 2025 04:07:33 GMT

My plan says unlimited Canada Wide minutes but will not complete a call due to using all available minutes. The recording says I should buy more minutes

Re: Call minutes exhausted

hTideGnow — Fri, 21 Mar 2025 13:09:08 GMT

hi @Mitmat

it is very common false alarm. Usually you just need to reboot the phone and it will work again

if not, you can try to call by putting a 1 in front of the 10 digits number. If already using a 1 , then try just calling the 10 digits only without the 1

Re: Call minutes exhausted

Yummy — Fri, 21 Mar 2025 14:15:51 GMT

Try to reboot your phone (turn off/on), pull sim out, wait a bit, push it in and try again.

For some reason some customers do get this message and if you want to find out why, open a ticket. Maybe agent will have an explanation and solution. Then let us know what was the answer.