topic Re: Service Issues in Get Support

Service Issues

SnertisBurt — Sat, 22 Mar 2025 04:08:39 GMT

Good morning guys,

First time posting here, so I'm thankful for any help I can get.

A week ago, my Pixel 6 Pro lost cell service unexpectedly. Since then, I have tried the following troubleshooting tips with no success and have become quite frustrated, as a ticket was put in and technical support was supposed to reach sometime over the past 3 days and haven't. I have tried the following with no luck:

1. Toggling the airplane button 2. Restarting phone. 3. Resetting network settings 4. Putting sim card into another phone (no service). 5. Putting a family members sim into my phone (no service). 6. I've ensured my plan is still active and bills paid 7. I've purchased two esim cards and neither of those have service. 8. My phone recognizes the sim card as public mobile and my number, but shows no service. 9. I've ensured my physical sim is toggled off in the settings when trying the esim, to no avail.

Looking for any other help or assistance!

Re: Service Issues

hTideGnow — Fri, 21 Mar 2025 12:47:45 GMT

@SnertisBurt wrote:
5. Putting a family members sim into my phone (no service).

HI@SnertisBurt

but if another sim card also has no service on your phone, that could indicates a device problem

of course, you tried your PM sim on another phone and still had no service

you said you already working with support agent? they still haven't reply you since last reply 3 days ago? Message them back for update, push them to refresh your account

Re: Service Issues

Phil_Adelphus — Fri, 21 Mar 2025 13:49:13 GMT

@SnertisBurt Have you tried updating Carrier Services?

Re: Service Issues

SnertisBurt — Fri, 21 Mar 2025 16:23:36 GMT

Just completed this with no success. I appreciate the idea!

Re: Service Issues

SnertisBurt — Fri, 21 Mar 2025 16:29:22 GMT

I've just requested that they refresh my account, whatever that means. What would that involve on their end?

Re: Service Issues

Phil_Adelphus — Fri, 21 Mar 2025 16:29:50 GMT

@SnertisBurt Too bad it didn't work, it was one suggestion of several for this specific phone and problem. Another I just saw was to set carrier selection to auto, if it isn't already. You might want to try Google support or their forums.

Re: Service Issues

SnertisBurt — Fri, 21 Mar 2025 19:03:04 GMT

Had them refresh my account, went through the steps they recommended and still no change, unfortunately.