topic Re: Can't Log In in Get Support

Can't Log In

Bean06 — Fri, 21 Mar 2025 04:43:31 GMT

My account continues to ask me to reset my password or choose to reactivate my SIM card. But I already have an account and SIM card. What do I need to do to fix this? Thanks!

Re: Can't Log In

slusagm — Fri, 21 Mar 2025 04:45:28 GMT

the system cannot find the My Account with your email login, it happens sometimes but PM can help if you submit a ticket. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can't Log In

BKNS27 — Fri, 21 Mar 2025 08:29:48 GMT

@Bean06

Dial 611 or call 1-855-4PUBLIC on the status of your account.

It is strange that you need to reactivated the SIM card because SIMs are onetime use so you can't reactivate the SIM again.