topic Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin in Get Support

Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

Manny07 — Thu, 20 Mar 2025 23:49:32 GMT

Got here from AU/NZ and it's disgusting what you guys have to deal with here.

Could not get a sim without a local credit card? Wait 1 week, open bank account, get a Debit card, and yup, no one wants that either. great!

Find PM is only company that takes, but I didn't know support is non-existent on the phone. Anyway, buy it, oh wait, I cant get e-sim or activate physical without an app. I cant download the app because my Phone thinks its in AU. I have to cancel all my subscriptions.

So, I ask a friend to do it for me, but PM decides to install e-sim on his phone. BIG facepalm.

Okay we delete E-SIM and after pulling my hair for 2 hours, I finally get the app somehow. Now, I login, it sends 2fa to email, so far so good, but wait!!, it wants to send 2fa to mobile too, which I do not have access to. Great!! who thought of that ?

So, I thought, let me call, oh wait, there is no one to call to. After waiting for 3ish hours messaging back and forth, I am told, we cant do it. I'm sorry what ? is this Canada or some 3rd world country ? You have to buy a physical sim card. Okay, but how do I activate it, if I cant get into the app ?

What are you guys doing up here? Its embarrassing to explain this to everyone back home. How did it all come to this? I think I'll consider my money that I spent to buy my plan with PM as a Donation to Canada's telcos, so they can improve their service. I'll just get on with life and buy another provider, when I get my credit card in 2 weeks.

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

funpig1 — Fri, 21 Mar 2025 00:21:47 GMT

@Manny07

You need a credit card or you can buy a voucher:

https://www.publicmobile.ca/en/get-help/articles/purchase-a-voucher

Understandable why you are frustrated. Try messaging a customer agent. Just be aware that it may take a few hours or even days if they are busy. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

hairbag1 — Fri, 21 Mar 2025 00:16:15 GMT

@Manny07

we coulda provided some helpful info if you'da come here before running in probs. I'd suggest you get a pre-paid debit card at Walmart, Canada Post or other outlet. Then, order a Public Mobile sim from Amazaon with 2 day delivery for about $5 and free shipping if you have an account. Then when you have sim and pre-paid debit, you download the app to your cellphone and activate your new PM account. Simple !!

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

Manny07 — Fri, 21 Mar 2025 00:40:04 GMT

I already have an active plan now and a phone number because I chose one and eSIM was activated automatically on the other phone that had the app, before we deleted it. They should be able to push e-sim through network after I give them my IMEI

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

hairbag1 — Fri, 21 Mar 2025 00:45:01 GMT

@Manny07

if you've deleted esim...log in to your PM account on your cell and buy a new one...cost will end up being free.

ed...trouble with 2FA ? You can opt to have the code sent to your email rather than your phone.

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

Manny07 — Fri, 21 Mar 2025 00:52:12 GMT

That’s the problem, it won’t let me login into account. It’s wants to use both 2FA before it lets me in, and of course, I cannot complete the 2FA based on phone number. After I complete the email one, it says you have an active service or something and we will send you a text on the mobile number. There’s no skipping that screen.

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

Manny07 — Fri, 21 Mar 2025 19:02:13 GMT

How Do I cancel the subscription ? I cant even access the account due to 2FA being sent to phone number I don't have ?

Re: Why are telcos here in dark ages? To get a sim, I have had more problems than getting a Sin

slusagm — Fri, 21 Mar 2025 19:05:40 GMT

check with PM and see if they can help to resolve it, or yes, you can ask for cancellation

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage