topic Re: Broken account activation in Get Support

Broken account activation

Tails1 — Thu, 20 Mar 2025 20:11:20 GMT

I am unable to activate a new account through the web portal due the name on card field for the payment system is missing - according to mastercard customer support this is causing the payment request to be sent to mastercard incorrectly and the card to be declined. Does anyone know a workaround for this? I don't want to use Public Mobile cards for payment - I want to use my cc.

Re: Broken account activation

Sansan — Thu, 20 Mar 2025 20:37:31 GMT

@Tails1 you have downloaded the public mobile app and act activating the account that way following the steps?

Name on account does not matter for Public Mobile. They do not verify and decline customers for that.

You just have to make sure that the postal code you are providing here, matches the one on your cc.

Re: Broken account activation

Tails1 — Thu, 20 Mar 2025 20:52:59 GMT

The postal code does match but the card is declined. Customer support for my card indicates that the request sent by the merchant is incorrect and that is the reason. I don't want to use the stupid app - I have requested pm support to delete the account as if their web system won't work then I will go somewhere else.

Re: Broken account activation

BKNS27 — Thu, 20 Mar 2025 20:53:40 GMT

@Tails1

You will need to complete the activation on the PM app on your phone and not on the web portal.

Re: Broken account activation

Tails1 — Thu, 20 Mar 2025 20:59:37 GMT

That is really stupid and not helpful at all.

Re: Broken account activation

Sansan — Thu, 20 Mar 2025 21:05:09 GMT

I don't know if that is indeed correct that name must match. Unless that is new, which is highly unlikely.

Double check that the expiry date and ccv is correct.

Re: Broken account activation

Tails1 — Thu, 20 Mar 2025 21:36:39 GMT

Now after submitting a support ticket (and getting a completely unhelpful reply) now it magically works. Now I just need to work out how to add a new SIM 😞 What a pain in the @$$ this is.

Re: Broken account activation

Sansan — Thu, 20 Mar 2025 22:03:21 GMT

Always 🙄

You can buy through the app, can take 3 weeks to receive though. Or there is the esim option if your phone takes.

https://www.publicmobile.ca/pick-up-SIM

Or Amazon quicker. Cheaper. They have one for $4.99