topic Re: Changing my plan in Get Support

Changing my plan

Codyash — Thu, 20 Mar 2025 16:59:44 GMT

trying to change my subscription to become active on my renewal date just keeps saying my confirmation failed try again

Re: Changing my plan

Sansan — Thu, 20 Mar 2025 17:08:52 GMT

Sign out of the system or refresh the page and try again.

If not, wait until later on. Sometimes the system fails to load for whatever reasons.

Re: Changing my plan

funpig1 — Thu, 20 Mar 2025 17:08:58 GMT

@Codyash

We need a bit more explanation of your situation.

Do you currently have an active account and telephone number that is working?

What is your existing plan?

What plan are you trying to change to?

Re: Changing my plan

Codyash — Thu, 20 Mar 2025 17:21:12 GMT

Yes I have been an active member since 2016 i now want a cheaper plan and canada wide talk and text the 30.00 a month plan . My renewal date of my current plan is may 12th so I'm trying to change to this new plan to become active on my renewal date the system will not allow me to do this very frustrating

Re: Changing my plan

Codyash — Thu, 20 Mar 2025 17:26:24 GMT

Yes I am a current user I have a plan that renews on may 12th so I'm trying to change to a cheaper plan 30.00 a month canada wide talk and text to become active on my renewal date I have been trying to change it since yesterday keep logging out then back in and try again doesnt work !!!!

Re: Changing my plan

funpig1 — Thu, 20 Mar 2025 17:54:11 GMT

@Codyash

Just to confirm. Did you follow these steps: login to app; click Subscription tab on bottom left; tap Manage Subscription; tap Change Subscription; scroll down and tap the $30 plan (assuming that it is available to you); tap Change on Renewal.

If everything went correctly, it should then take you back to the previous page and it will show both your current subscription and your upcoming subscription.

If not, at which step did your change hang up?

BTW, do you currently have a 90-day plan which is renewing on May 12th? I have never had a 90-day plan. So I do not know if that makes a difference.

If you are still stuck, you should contact a customer agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changing my plan

Jiening — Thu, 20 Mar 2025 21:07:03 GMT

I also find my plan didn't change on 12th Mar. 2025 to the 36S plan. I can't find the way to change.

Re: Changing my plan

Sansan — Thu, 20 Mar 2025 21:19:08 GMT

@Jiening most times it's just a system glitch. There is a tab right on the page that says Refresh. Click it.

If the information on the page doesn't change, sign out and sign back in again using secret mode or a different web browser.